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Frequently Asked Questions
At First Choice Lights, the customer always comes first. We take pride in offering the highest quality products and service in the industry.
You can purchase lights from First Choice if you wish to purchase them, but we prefer you rent the lights from us. If you rent the lights, it comes with guaranteed service and free replacement of faulty materials. This service and replacement guarantee extends every year you rent lights from us. Yet another benefit to renting is we allow you to change colors and styles from one year to the next if you desire to do so.
Our full package includes design consultation, all necessary materials including timers, installation, guaranteed service, removal, and annual storage. Residences usually start around $1000 and can exceed several thousand. Businesses usually start around $2500. Keep in mind we are a professional lighting installation company and we are fully insured. You get what you pay for and you should be skeptical when hiring inexperienced individuals or companies to install lights.
For most homes with gutters and shingles, we use a universal plastic clip that attaches to both gutters and shingles. For brick and stone, we use hot glue, for wooden arbors or any other wooden structures we use small staples. For businesses with a metal cap on the roof, we use magnets. There is never anything permanent or intrusive other than anchors for wreaths and that is done only with your permission. All of our lights are custom fit for every home or business, even the extension cords! It is a very clean, professional look.
If you have had lights installed by a professional company, there are a few things we need to check. First, we need to check the quality and condition of the lights. Second, we need to check the labeling and mapping of the house. If the materials are commercial grade, in good condition and the map is legible, then we will move forward with the installation. Since we did not provide the material and we did not custom fit the lights to the property, our service guarantee will not apply. We will have to charge a service fee to repair any non-working lights.
We take a 50% deposit at signing to schedule you a date on our calendar then the remaining 50% is due after installation is complete and you are satisfied. We are in very high demand and have a very short period of time to complete our work. All deposits are non-refundable. We accept cash, checks, and all major credit cards.
We begin the removal process on January 2nd. In most cases, it’s not necessary for you to even be home, especially if you’ve rented the lights from us.
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We want to earn your business and turn you into a long-term customer.
We ❤️ Our Customers
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Our team of professionals work relentlessly with one goal in mind. That is to exceed your expectations and help transform your home or business to a breathtaking level. Call if you have been searching for Christmas Light Installation near me Roanoke.